Your Privacy Is Our Responsibility

Introduction and Scope

This Privacy Policy ("Policy") has been prepared on behalf of the 55bed platform ("55bed", "we", "our") and applies to users ("you", "member") of the https://55bed.cam website and related services.

By registering on our platform or using our services, you fully accept the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact support to close your account.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. We reserve the right to change this Policy at any time, and you will be notified of any significant changes.

1. What Information We Collect

We collect various types of information in order to provide safe and quality service on the 55bed platform. The categories of information collected are described in detail below.

1.1 Personal Identification Information

During account registration and verification, we collect the following information:

• Full name (as shown on your national identity card);
• Date of birth (for age verification — our platform is for people aged 21 and above only);
• Valid email address;
• National identity card or passport number (for KYC verification);
• Current address (if required).

1.2 Financial Information

For transaction processing, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account number;
• Deposit and withdrawal history;
• Transaction amounts and dates.

Important: We do not store full bank card numbers or CVV codes. Payment processing is conducted entirely through encrypted channels.

1.3 Technical and Usage Information

To improve the platform and ensure security, we automatically collect:

• IP address and device identification information;
• Browser type and operating system;
• Time spent on the platform and pages visited;
• Gaming activity logs (bets, results, session duration);
• Information from cookies and similar tracking technologies.

2. Why and How We Use Your Information

55bed uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are discussed in detail below.

2.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts;
• Processing deposits and withdrawals;
• Providing bonuses, rewards, and promotional offers;
• Managing the VIP program and providing cashback;
• Resolving your issues through the support team.

2.2 Meeting Legal Obligations

• Conducting identity verification (KYC — Know Your Customer) processes;
• Complying with Anti-Money Laundering (AML) regulations;
• Preventing minors from gaming;
• Detecting and preventing fraudulent activity.

2.3 Platform Development

• Analyzing and improving user experience;
• Identifying and resolving technical issues;
• Planning the launch of new games and features;
• Ensuring platform security.

2.4 Communication

We may contact you to send transaction notifications, security alerts, and responses to support requests you have made. If you do not want to receive promotional messages, you can turn off your subscription in the account settings.

3. Information Sharing and Disclosure

We never sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances described below.

3.1 Payment Processors

The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. These providers are governed by their own privacy policies.

3.2 Technology and Game Providers

To keep gaming services running, technical information related to game sessions (not usernames, only session IDs) may be shared with providers such as Pragmatic Play, Spribe, JILI, and similar providers.

3.3 Legal Authorities

We may be required to disclose relevant information to the appropriate authorities in order to comply with court orders, lawful investigations, or applicable legal obligations. In such cases, only the minimum necessary information will be disclosed.

3.4 Responsible Gaming Organizations

If we believe a user is at risk of gaming addiction, limited information may be shared with a relevant responsible gaming organization for their protection. For more information, see our Responsible Gaming page.

4. Cookies and Tracking Technologies

The 55bed website uses cookies and similar technologies to ensure the functionality of the platform and to improve your experience. The different types of cookies are described below.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, store security tokens, and process transactions. Disabling these cookies will prevent the platform from working properly.

4.2 Functional Cookies

These cookies help remember your preferences (language, display settings) and provide a personalized experience.

4.3 Analytical Cookies

These cookies are used to collect website usage statistics to improve the platform. The information collected is analyzed in aggregated and anonymous form.

4.4 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

5. Data Security Measures

55bed applies industry-standard technology and practices to protect your personal information. The key components of our security framework are described below.

• SSL/TLS Encryption: All data exchanged between our website and servers is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive stored information (passwords, financial data) is secured with advanced encryption algorithms.
• Access Controls: Your information can only be accessed by authorized personnel, and every access is logged.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be resolved quickly.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of account protection.
• Firewall and DDoS Protection: Advanced firewalls and protection systems are used to prevent unauthorized access and cyberattacks.

However, it is not possible to guarantee that transmitting information over the internet is completely secure. We are committed to providing the highest level of protection, but users must also be careful to keep their own passwords and account information confidential.

6. Data Retention Period

We do not retain your personal information for longer than necessary. The retention periods for different types of information are listed below.

6.1 Active Accounts

While your account is active, we retain all of your information. This information is necessary for service delivery and technical support.

6.2 Closed Accounts

After an account is closed, we may retain certain information for a specified period to meet legal and regulatory obligations. Transaction records and identity verification information are generally retained for a longer period.

6.3 Data Deletion Requests

After legal obligations have been met, you may request that your information be deleted. Please contact our support team to process such a request.

7. Your Rights and Controls

As a user of 55bed, you have the following rights over your own information.

7.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to obtain this information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via support.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may unsubscribe from marketing communications at any time. If you object to technical and operational data processing, it may not be possible to provide the service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team 24/7 via live chat or by email at [email protected]. After receiving your request, we will do our best to respond as quickly as possible.

8. Privacy Protection for Minors

55bed is for people aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration, and if an account belonging to a minor is found, it will be closed immediately and the related information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

9. Changes to This Policy

We reserve the right to amend or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a special notice on the website;
• Sending a message to your registered email address;
• Presenting a summary of changes at your next login.

If you continue to use the platform after changes have been made, you will be considered to have accepted the revised Policy. The date of this Policy is shown at the top of the page under "Last Updated".

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team is committed to responding to your matter with the highest level of care.

Read this policy together with the Terms & Conditions and Responsible Gaming policies. To learn more about the 55bed platform, visit our About Us page.